Refund Policy

Last updated: October 2, 2025

This Refund Policy explains how Doraviontelas handles refund requests for our educational services and digital products. We are committed to customer satisfaction while maintaining fair business practices.

1. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. To be eligible for a refund, you must submit your request within the specified timeframe for your particular purchase type and meet the conditions outlined in this policy.

2. Course Purchases

2.1 Standard Refund Period

For individual course purchases, you may request a refund within 14 days of purchase if you have:

Accessed less than 20% of the course content
Not downloaded any course materials or certificates
Not completed any graded assessments or exams

2.2 Extended Access Courses

Courses purchased with lifetime or extended access follow the same 14-day refund window with the additional requirement that no course updates or bonus materials released after purchase have been accessed.

2.3 Bundle Purchases

Course bundles or learning paths are eligible for refund within 14 days if less than 20% of content across all included courses has been accessed. Partial refunds for individual courses within a bundle are not available.

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access until the end of your current billing period. No refunds will be issued for partial months.

3.2 Annual Subscriptions

Annual subscriptions may be refunded within 30 days of the initial purchase or renewal if:

Less than 5 courses have been started
Total viewing time is less than 3 hours
No certificates have been earned or downloaded

After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future renewals.

3.3 Trial Periods

Free trial subscriptions that convert to paid subscriptions may be refunded within 7 days of conversion if minimal usage occurred during the trial and paid period combined.

4. Non-Refundable Items

The following purchases are non-refundable under any circumstances:

Digital downloads that have been accessed or downloaded
Certification exam fees after the exam has been attempted
One-on-one tutoring or mentoring sessions that have been conducted
Live webinar or workshop tickets after the event has occurred
Custom or personalized learning plans that have been created
Gift cards or promotional credit
Services explicitly marked as non-refundable at the time of purchase

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you must:

Contact our support team at support@doraviontelas.com
Provide your order number or transaction ID
Specify the reason for your refund request
Submit your request within the applicable refund window

5.2 Processing Time

Refund requests are reviewed within 5 business days. Once approved, refunds are processed within 7-10 business days. The time for the refund to appear in your account depends on your payment provider and may take an additional 3-5 business days.

5.3 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot process refunds to alternative payment methods or accounts.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from accessing purchased content, please contact support immediately. We will work to resolve technical problems before considering a refund. Refunds for technical issues may be granted if we are unable to provide a solution within a reasonable timeframe.

6.2 Accidental Purchases

Accidental or duplicate purchases may be refunded if reported within 48 hours and before any content has been accessed.

6.3 Course Discontinuation

If we discontinue a course you have purchased, you will receive either a full refund or equivalent credit toward another course of your choice.

7. Promotional and Discounted Purchases

Items purchased during promotional periods or with discount codes are subject to the same refund policy. Refunds for discounted items will be processed at the amount actually paid, not the original price.

8. Corporate and Bulk Purchases

Corporate licenses and bulk purchases for teams or organizations are subject to separate refund terms specified in the corporate agreement. Please refer to your contract or contact our enterprise support team.

9. Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution without first contacting us, your account may be suspended pending resolution. We encourage you to contact our support team to resolve any concerns before initiating a chargeback.

10. Abuse Prevention

We reserve the right to deny refund requests if we detect patterns of abuse, including but not limited to:

Excessive refund requests
Completing courses and then requesting refunds
Downloading materials before requesting refunds
Violating our Terms of Service

Accounts found to be abusing our refund policy may be subject to suspension or termination.

11. Currency and Fees

Refunds are processed in the currency of the original transaction. Any currency conversion fees, transaction fees, or payment processing fees incurred during the original purchase are non-refundable. If your financial institution charges fees for receiving refunds, those fees are your responsibility.

12. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@doraviontelas.com
Phone: +61398551651
Address: Correa Circuit, Gregory Hills NSW 2557, Australia

Our support team is available to assist you and will respond to all inquiries within 24-48 hours during business days.

This Refund Policy is part of our Terms of Service. By using Doraviontelas's services, you acknowledge that you have read, understood, and agree to be bound by this policy.